In December 2017 Alla posted on the Community about our commitment to making Bulb more accessible. Since then we’ve been busy making sure that our members with a range of requirements can enjoy our energy services in the same way as everyone else.
Did you know that members with visual impairments can now use assistive technologies such as screen readers and screen magnifiers? We can also send account and bill information in larger print or braille. Nifty.
There are some equally nifty ways we can communicate with members who have hearing impairments. British Sign Language (BSL) users can use a Video Relay service. Just create a SignIn Live account and you can contact us using a sign interpreter. This service is available from Monday to Friday between 9am and 6pm and is free of charge.
By making small changes, we can make a big difference for our members. In fact, we reckon these improvements will be useful to 10% of our members.
What else can we do to help our members manage their energy? We’d love to hear your ideas on how Bulb can make communicating with you easier.
Head to our accessibility page to out find more.