@Hooloovoo I feel your pain too. I know its annoying that they keep reducing their prices and coming out with a new tariff with a £5 exit fee charge.
But like you said, if your welcome letter is within 14 days of the new one then the £5 exit fee is waived.
But I’ve lost so many friends to other supplies due to Bulb not reducing the prices especially gas.
So energy dropped there gas prices again, I think I’ve been on 6 or 7 new tariffs in 6 months! Even with the exit fee charge for gas, it still better as the unit rate is lower.
If anyone wants to move to So energy, I would suggest moving only your gas supply.
Tarrif So Alder
Unit Rate: 2.32p per kWh
Standing Charges: 22.05p per day
If anyone wants a referral link, I will pay you an extra £5 so £45 to switch.
Tip you can switch to the new tariff with 14 days without a £5 exit charge.
@JoMar said they do pick up in minutes which is amazing even though Bulb used to be great at this too. They just need to recruit more staff.
However Bulb quite competitive for my electricity so ill stay on that supply but need to start updating their blogs like they used too otherwise it will be hard to get new customers or keep them.