Firstly, I wanted to give you a warm welcome to Bulb community!
Secondly, I just took a look into your account and I see that your electricity meter and in-home display (IHD) were not connected to the smart network on the day of your meter installation.
Whether this is due to the engineer not having enough time or physically being unsuccessful in attempting to get your meters enrolled on to the smart network is hard to say.
But in your case, we may be able to send a remote commissioning request off to get your electricity meter connected.
@MACAULAR a warm welcome to Bulb community too, don’t think I forgot you!
Similar situation for you too. We may be able to get your gas meter enrolled on to the smart network as it looks as though the engineer wasn’t able to get yours enrolled on the day of installation either.
Could you both either send us an email (firstname.lastname@example.org), or get in touch via live chat to discuss this further?