Meter problem - NO LOAD reading

I recently moved in in an apartment, where Bulb was the provider and I carry on with them.
The estate agent took meter readings and two weeks later I took as well realizing it’s the same numbers! Also the meter reads NO LOAD (!!)
Does anyone have an idea what’s happening?

Hi @soana - welcome to community :wave:

It sounds like we’ll need some pictures and videos of the meter to work out what’s going on here, so I’ll drop you an email now.

– Meg :bulb: