Meter problem

I top up my gas meter but I don’t have any gas at the top right it says off

We are same I have been on phone all time too them as putting money in all time

Hi @zoearchibald7778 if your meter says off you can follow these steps: https://help.bulb.co.uk/hc/en-us/articles/360018867732-Fix-your-prepay-gas-meter-when-the-screen-says-Off- If this doesn’t work please give us a call on 0300 3030635 Monday to Friday between 9am and 6pm.

James W