Meter reading as new customer

Hi just moved over and you have requested a meter reading… I am on smartmeter so info always sent direct to supplier. Have looked at both gas n leccy meters and there are no digits… What i we do then?

Hi Jscarm,

For now, we are not able to remotely read your smart meter. You need to read the meter manually and submit the readings in our online portal. This is because the smart meter installed in your home is first-generation and unfortunately each different make of first-generation meter requires a different piece of software to communicate with it.

This page explains how to read your smart meters

Thanks