I had a smart meter installed on the 15th February from a prepaid E7 meter. I have just received my bill and it shows an opening meter reading of 99865 but when my meter was installed it showed as zero. So i thought my bill would run from zero to 196 (this is the reading for the end of the billing period). I dont understand where this 99865 reading has come from. In the meter readings section it shows the type as being ‘customer’ which is bizarre as i havent given that reading andbi dont know where bulb have got it from. The only thing i can think of is its a way to get more money out out of me. Anybody else had problems with meter readings being changed especially after having a new smart meter installed?