I have not had a meter reading reminder due on the 7th June. Has Bulb now stopped sending these out? Has anyone else missed this reminder?
@Ddttbb I can see that you were sent a payment reminder email on 06/06/20. The meter reading reminder is usually included in that - did the email not contain this?
We are still sending them so I’d like to investigate why you didn’t receive one
No need at the present time. So long as I receive the reminder for July it should all correct itself without problems.
Same here, got the payment reminder, but no meter reading reminder.
Hi @twy49 & @Ddttbb The separate reading reminder will only go out to you by email if it’s coming up to three months since we last received a reading from you. If members are submitting monthly we don’t feel they need a reminder and may even see it as nagging from us
Out of interest, do you think it would be helpful to receive the reading reminder monthly, alongside, or as part of the payment reminder?
Hi @Matthew_W_at_Bulb For me, yes, the reminders are helpful, I don’t regard it as nagging, it just helps me keep the bills on track.
I have been submitting prompt meter readings until June when I did not receive the prompt causing an estimated bill. This is at odds with your claim that 3 months has to elapse without a reading before you send one. I always get the reading prompt email followed by the calculated bill a couple of days afterwards, and I would like this to continue.
@Ddttbb The payment reminder email should contain a link to submit a reading if you want that bill to be accurate and I can see we sent you this email on 6th June, as normal for your payment cycle.
The separate communication I was referring to is sent out if we’ve not received a reading for a little while specifically to nudge for one. Apologies for any confusion