So I’ve finally had my first bill (after around 2yrs with this company), the bill was for over £2000!
£1000+ of which was scrapped (because you hadn’t bothered to bill me) and I had a about £1000 credit in my account which had left me with £200+ to pay. So on to my queries.
Firstly…how do I actually make a payment? All I can see is the option to increase monthly payments.
Secondly…why do I have 4 metre readings when you guys estimate a meter reading?
Can’t include images in this post as new users can only post one image and it requires two for comparison
(There’s also an estimated reading 22 days after I sent in a meter reading )
Thirdly…I was quoted around £37pm when I made the switch to you guys, now my estimated cost is nearly £100pm. Not entirely unreasonable, until you consider we’re a family of 3 in a 1 bedroom flat. We do have storage heaters, but we haven’t run them for months, since the weather warmed up. We don’t exactly have a lot of appliances running, we don’t even watch TV, so this just seems a bit high to me. I was actually paying less under my old supplier, Npower.
Would appreciate it if someone could get back to me on here or via email as I can’t even seem to find a phone number for customer support.