Meter reading


I want to find out how I take a reading however each time I login it just keeps coming up with a box with regards to not being linked to my Facebook and I need to reset my password.

Please can you help?



Hi @sarah6756,

I’ve removed your facebook log-in and you should be able to log-in using your email and password as normal.

I’ve also sent you an email with a link where you can reset your password directly, give that a go and I hope you’ll be able to log-in soon.

There was both a facebook account and MyBulb account for your email address, which is what created your log-in issues.

Cheers, Rob