Will I get an email to remind me to send my meter readings as I didn’t this first time
Hi @deborah9957 yes absolutely.
We send you monthly updates reminding you to take meter readings and that your payment is coming out.
We sent you 3 emails asking for readings in the lead up to your switch. It sounds like we may have gone into your spam or promotional folders, so check those.
You can add firstname.lastname@example.org as a contact to stop us going into strange parts of your inbox