Meter reading

Hello
I have submitted my gas reading but am having difficulty with the electric one

Can I have help you are asking for a daytime and nighttime reading but I only see one on the bix

Hi @Abigail11, looks like you have a 2 rate meter. Some two rate meters only have one digital display and they either flash up the different rate readings in a cycle or you need to press the button to make the display cycle through the readings for each rate. I hope this helps, give us a ring on 0300 30 30 635 from Monday to Friday (9:00 am to 6:00 pm) if you are still not sure

@Abigail11 one thing to add on top of @“Freddie at Bulb”'s advice, if it’s a smart meter, we’ve put together a guide for reading smart meters and getting both day and night reads: http://support.bulb.co.uk/customer/portal/articles/2805466-how-do-i-read-my-meter-