meter reading

hello
i have just read my electric meter the reading is 16457 when i looked at the reading before which was 30/4/18 the reading was 16422 but you have put 16401 you say it was read on the 1/5/18 where did you get the reading from

@cigcards, this was almost certainly an estimated reading.

On your account page, you will be able to see which readings are listed as estimated.

Hi @cigcards it looks like that reading of 16401 came from your bulb account a few days before the 30th, maybe it was a typo? We take any reading from within 5 days of the switch date as being your opening reading and send it off to your old supplier