meter reading

Why won’t site accept my reading? It states put in all numbers. Mine starts with a zero. Is this the problem?

Hi @haRrier1

I’d just make sure that you’re only entering the whole numbers shown on the meter.

If you reading is 03456.9 and the box is asking for 5 numbers, you would only enter 03456 into the box and then hit submit.

If you’re unsure, you can send over photos in this post or to help@bulb.co.uk so we can get those reads in straight away.