meter reading

i have been asked to submit a meter reading but it will not except the reading i have and i can’t upload a photo like i am being asked to do

Hi there @bahoddy is there any chance you could email us the photo instead? We just want to check that your meter reading is ok, and that the technical details for your meter (things like the meter serial number) all match what we have on our system. If you can’t get us a photo, is there any chance you could drop us an email with the reading, and all the serial numbers and so on written on the front of the meter?