Meter Reading

Hi, I have recently given a Meter reading and it appears that you have been overestimating our bill. Please may you recalculate our bill? Thank you.

Hi, I have recently given a Meter reading and it appears that you have been overestimating our bill. Please may you recalculate our bill? Thank you.

Do you submit your meter reading at the correct time? I provide regular monthly readings and my bills are based on actual readings rather than estimated readings.

If you submit regular monthly meter readings just before bill preparation I don’t see how bills are overestimated.

@Christoff The statement issued to you today reflects the previous over-estimation and your account balance has adjusted :slight_smile: