meter reading ?

hi
i just checked my account and i see a reading input type : “customer” end of May… i didn’t give that reading… where did it come from?
thanks
S

@Lemonade, did somene else come to take a meter reading?

I think that smart meter switch readings still wrongly display as “customer” so it wouldn’t surprise me if readings from meter readers showed up the same way.

hi i just checked my account and i see a reading input type : "customer" end of May... i didn't give that reading... where did it come from? thanks S

Have you had a visit from Bulb to read your meter? I seem to recollect that if Bulb read your meter it will be shown as customer read?

Hi @Lemonade,

It sounds like a meter reader visited your home to take a meter reading. As @mowcius and @Allanr explained, at the minute these readings show up as customer reads as they are actual readings. I’m sorry it’s a little confusing, we’re working on getting this updated and it hopefully will be soon.

Thanks,
Pollyanna