Meter Reading

Hi, this is now the third time I’ve had to upload an image with my meter reading. This is because for third time in a row over more than a three month period, you tell me my reading has gone down. You force an image upload and say you’ll look into it. But, there doesn’t seem to be a lot of looking into it going on. I’ve never heard from anyone. It’s a pain uploading an image each time I submit a reading. Any chance someone could actually look into it and let me know?