Yesterday I entered my first meter readings ( both gas and electricity). When I entered the gas reading I got a message saying ‘Cheers, we’ve received your gas reading’ and looking at ‘View my energy usage’ section of ‘My Bulb’ I can see my gas reading displayed there.
However when I entered the electricity readings I didn’t get the confirmation message and I cannot see my readings in ‘My Bulb’ I re-submitted the readings several times yesterday and again today but still I can only see my gas reading, not my electricity reading.
Additionally, when I click the button to download my tariff I get a message saying ‘Error Message Failed to download file: Internal Server Error’
Is it likely that the same server error is preventing me from entering the electricity readings?