Meter readings have changed since new gas boiler was installed.

I have just sent in my meter reading for the gas I have used. However, the figure is very different from the initial figure in November 2017 and I think the problem is that the November 2017 reading is wrong (I submitted kilowatt hours instead of meters cubed). How do I change this?

Hi there @Hankang_2 that doesn’t sound ideal, hopefully we can get that sorted out for you. Is there any chance you could send a photo of your meter showing the current reading in m³ to and we’ll see what we can do