Meter readings UK

On March 07 2022 electric reading 4115 this cas correct 7 days later on the 14th of March 2022 reading is 4490 that is 375 kwh used bulb no help whatsoever, since the 14th of March 2022 4537 told by bulb they know of fault and adjustments will be made why do i not believe that? Action cancelled direct debit because since the 7th of March 2022 until midnight 26th March 2022 including meter charges my bill is £22.00. I will pay what i owe and not a penny more i have stored every reading and graph and bulb can take me to court but i promise they will lose.

Hi @patjune50

Thanks for your post.

Sorry for the issues on your account.

It looks like the incorrect reading has been removed and your billing corrected.

Let us know if you need any more help

Thanks
E :bulb:

Why does it take every ounce of a customers strength to get things sorted out customer service is a joke apart from the minority of them.

Hi @patjune50 :wave:

I’m sorry for the poor service you’ve received here. We always aim to provide the highest level of service and it sounds like you’ve not received that here.

If you would like to open a complaint regarding this you can do so. Please email complaints@bulb.co.uk and one of our complaints specialists will pick this up for you.

If you have any other questions please drop them below :point_down:

Best,
Luke :bulb: