hi I am new customer and you have asked me to provide meter readings but there are no numbers showing on either meter
Hi @linda2700, the above link should help you to read your meter. If you are still having problems then please take a picture of the meter and email it firstname.lastname@example.org and we can provide further advice.
how to read a smart meter that as been discontinued by my previous supplier
Hi @stanley854 - Firstly, check that you’re trying to read the actual smart meter - the thing that’s physically attached to the wall - rather than the in-home display (which is a screen plugged into an electric socket). The in-home display will no longer work, but the smart meter will work fine.
Once you’re at the meter, you can press a button or two to bring up the reading. Check out the tips here https://community.bulb.co.uk/discussion/24/how-do-i-read-my-meter-and-submit-a-reading#smart
Let us know if you need any more help.