Meter Readings

hi I am new customer and you have asked me to provide meter readings but there are no numbers showing on either meter

Hi @linda2700, the above link should help you to read your meter. If you are still having problems then please take a picture of the meter and email it and we can provide further advice.


how to read a smart meter that as been discontinued by my previous supplier

Hi @stanley854 - Firstly, check that you’re trying to read the actual smart meter - the thing that’s physically attached to the wall - rather than the in-home display (which is a screen plugged into an electric socket). The in-home display will no longer work, but the smart meter will work fine.

Once you’re at the meter, you can press a button or two to bring up the reading. Check out the tips here

Let us know if you need any more help.