Meter readings

Hi,
My fiance and I moved into our new property last Thursday and we need to give you our meter readings for the gas and electric, but there doesn’t appear to be anywhere for me to do it, please could you advise and help.
Many thanks,
Michelle

Hi @MichelleG ,

We can’t take reads until 5 days before you switch.

The switch takes 21 days to complete, so there will be a short period of usage for which you will need to pay the existing supplier. The meter reads from when you moved in will need to go to that supplier.

Elec - nPower
Gas - nPower

Cheers,
Rob