meter readings

I have sent in numerous gas readings and none of them have been taken into account, I am worried I am going to owe a ton of money, as my account is showing as highly in credit when it really shouldn’t be. Why are my gas readings not showing up (bear in mind I have used both the photo method on the bulb app and manual input)?

@gillpass

I’ve taken a look at your account and it appears the statements are unable to run as a result of the opening gas read not being received through to our system. I have chased this information up from our data provider as we should have received it back in June.

I have calculated your average elec £70/month and gas £35/month (only have reads from October to Jan so it will be an overestimate)

I would advise increasing your payments to £105/month and that should mean that once we issue the first bill, which I will be working to obtain the information for you, your account will not have any surprises.

Let me know if you would like me to change that for you.

Cheers,
Rob