I keep entering readings every month yet my bill keeps getting generated on estimates. Help!
What day of the month are the bills issued and the readings taken?
For a bill to be based on actual readings, they need to be submitted two or three days before the billing date.
@Kavi your bill periods run to the 7th of each month. For the bills to end on your meter readings we’ll want them on the 5th of each month if possible (when we send you a payment reminder email)