Is it possible to have an email reminder every month to do meter readings so the account is more accurate?
You should already be receiving a message every month titled ‘Your monthly payment reminder’ with the text:
Keeping your account shipshape... Just so you know you monthly payment of xxx will come out of your bank account in three days.
If you’d like us to calculate your monthly statement using your actual usage, send us a meter reading today or tomorrow. No worries if you can’t, we’ll use an estimated reading instead.
I assume your email address in https://account.bulb.co.uk is up to date/correct and the emails aren’t going to your spam folder?