Meter readings


I need to submit my meter reading and have a smart meter with A and B button. It only displays a total act import of 11395kwh.

I have been asked for separate Electric and Gas meter readings and my previous supplier has submitted a gas reading 2175kwh. I am not sure where this reading has come from and when I entered the total act import for both gas and electric it obviously said the gas was very different from what they were expecting.

There is no other way to get a different reading from this meter. I do not want to be over charged for incorrect readings.

Any advice on this would be much appreciated.