Meter Readings

Why does my account keep asking for electric meter readings when I have a smart meter, I thought you didn’t have to give them anymore when you had a smart meter

Because it’s broken.

Are you saying my smart meter is broken, it seems to send the gas meter readings though? Thanks

Are you saying my smart meter is broken, it seems to send the gas meter readings though? Thanks

No, the whole system is broken, from the meter reading uploads through to Bulb processing the data and billing. There’s nothing wrong with your meter specifically. It’s just going to take a long time while all the software is fixed.