Meter Reads

Hi Just entered my first meter readings. The electrical meter reading, unlike the Gas reading, which has saved my reading, and is shown. The electrical read does not show if it’s been saved.
Please Advise
Paul

Hi Paul,

You’re right that we’ve got your gas meter reading, but it looks like the electricity reading didn’t go through. It’s probably because you were 6 days before your switch date rather than 5 (the cutoff for an opening read), so it should work fine if you try to submit it again now - everything looks fine with your MyBulb account so I don’t think there’s a tech issue there.

But let us know if the problem persists and we’ll get everything sorted for you asap :slight_smile:

All the best,
Sam