meter reads

Hi meter read for Gas on 4th May incorrect, should have been04813. Now new read is 04865 your site not accepting new figure. Can’t take photo don’t know howto or do not have this facility , please advise.

Refer to message above

Hi there @raBBit01 thanks for getting in touch. It looks like the 4th of May was your first gas reading, so there’s a process we’ll need to go through to get it changed (since your old supplier will have to change your last reading too). All we’ll need from you to get this process started is another meter reading this time next week, so that we’ll have two backups when we get in touch with your old supplier, if that’s ok