Meter stopped sending readings again

My smart meter appears to have stopped sending readings once again. The graphs in my app stopped updating on November 10th.

Please could you look into this for me?

Hi @Jaycee :wave:

I’m sorry you’re having issues with your smart meter. I can see you’ve since been in touch and a Bulb agent has requested a reboot of the comms hub (the white bit on top of your electricity meter). This should re-establish the connection with your smart meter. If you live in or South of Manchester, the reboot will be complete in 2-3 weeks. If you’re North of Manchester, it will be six weeks.

In the meantime, please send us manual readings to make sure your statements are accurate. If you’re not sure how to read your smart meter, please follow our guide.

– Meg :bulb: