When I put my gas reading in they say it’s not what they expected.they ask for photo of meter which I send every time. Am I using to much or not enough I am frightened to put heating on
Can anyone help me please
Bulb are supplied an ‘expected meter range’ by the regulator and if your reading is outside these bounds (it could be, as I experienced over this winter, “more usage as expected” or it could be the same as when I started with Bulb when the readings were “lower usage than expected”: this was due to my previous supplier not updating records) - then Bulb will just ask for a photo so they can manually confirm the reading to ensure you didn’t make a typo (such as a 9 instead of a 6 etc) and then say to the regulator “Yeah, these readings are correct”.
Don’t worry about it too much - just supply the photo and you’ll be golden!
Thank you RichyB that was a help