I’ve recently finished a FreeTime Tariff with British Gas which utilised the Smart Meters to give me free energy on Saturday/Sunday. Unfortunately, British Gas have now stopped doing this Tariff and none of their current tariffs are any good, hence my in progress switch to Bulb.
Before making the switch, I called Bulb and told them about the current state of the meters (they display a Total, Rate 1 and Rate 2) and they told me that this wouldn’t be a problem at all. Filled with confidence that this wasn’t going to be a problem, I have initiated the switch.
Yesterday the day came where I needed to submit my meter readings. I’m not able to submit both readings and British Gas are now only reading Rate 1 (and not the Total), the Bulb website tells me to input the Total but that would mean that my reading would be over 300 kWh (I really did take advantage of the FreeTime) what BG is currently saying the reading is, potentially leading to them charging me for all the ‘free’ energy I had all in one go!
I called up Bulb hoping for the friendly support that I’ve been reading about, only to basically get “shrug I don’t know what you need to enter, put what you think in and I’ll e-mail you with what it should be”. This really should be something that should be answered straight away, or at least have someone to refer me to immediately rather than waiting for an e-mail. Sadly, to add insult to unjust, absolutely no e-mail has been forthcoming.
I’ve reached out to Bulb via Twitter and their response is pretty much, keep ringing until to get through to someone who understands what you’re telling them/can put you through to someone who can… Really not the first impression that I was expecting.
I’m now in a position where I’m supposed to be switching on the 25th and I’m really starting to regret initiating the switch. If the customer service is going to be this bad now, what’s it going to be like going forward? I’m already losing the Smart Meter functionality, I don’t want to lose out on service too and potentially have to deal with a massive headache (and bill) because Bulb can’t even get the meter readings right. It also looks like the promised Smart Meter rollout by Bulb is being quietly pushed back until next year…
Is this really worth £50 credit?