I’ve just done the maths, based on reducing my DD as low as you’ll let me, and going off your over estimates for the next year, I will never be less than £115 in credit (more than our highest estimated monthly bill in winter, which is more than we’ll use anyway). In fact, by this time next year I would be nearly £300 in credit.
I don’t get it. We chose you because we want to be as eco as we can, but you’re costing us a fortune for no good reason?! I understand the theory behind paying in advance, but it’s getting excessive. This seems to be a common problem - what are you doing to address it?