I’m Will and I’m the Head of Community here. First, about your missing posts, I found them in our automated spam prevention system. They’d been flagged for us to check. I’ve marked them as not spam, so you’ll be able to see them now. It’s a learning algorithm, so it shouldn’t happen again.
On your payments, let me understand what you’re saying first, just to make sure I’m on the same page as you, and then we can work out how to fix it. I want to be extra sure as there’s been some confusion so far.
I can see that:
- We took a payment of £75.22 on the 21st of February.
- We attempted to take £75.22 on the 21st March, but this failed
- We retried that payment on the 4th April, which was successful.
We then sent you a communication on the 17th April telling you that we would be taking £62.68 on the 21st April.
What you’re saying, and please correct me if I’m wrong, is that we took another payment of £75.22 in April. So you’re seeing that we have taken a total of 3 payments of £75.22, not the 2 payments that Bulb can see. 2 of these were taken in April. Is this correct?
Since Bulb can only see the two payments of £75, please could you let us know which days we took payments so that we can investigate. Thanks.