Missing Dec/Jan Gas Readings

@“Will at Bulb” Will, have you any idea what’s happening with gas readings? All those used for recent statements now seem to have been lost from the system. There are several comments to this effect in another thread.

Although it doesn’t really affect anything moving forward it’s not something that should have happened and doesn’t inspire confidence in your tech team.
Thanks.

Find below my usage graph for December the usage is undervalued for gas when compared to my actual Bill.
It is not an issue for me but it does need sorting with your technical department.

Hi @xxx yes we’re aware of a problem with it. Thanks for flagging it. We had a problem with our readings being validated by the national database for some readings. We’re working on fixing it at the moment.