Mistake on meter reading


I managed to submit the wrong electricity reading - just typed the numbers in the wrong order. Realised and submitted the correct figure.

This was over a week ago and neither my electricity nor gas usage is showing up for this month meaning my balance looks artificially high.

Does this sort of thing tend to resolve itself fairly readily?

Hi @ccd I’ve taken a look at your account and we should be able to correct this pretty easily.

Could you just confirm if 4016 or 4106 is the correct reading and I’ll make sure you get an updated statement?

Many thanks

The correct reading should have been 4016

@ccd Perfect, good to see it was the lower reading!

There’s an updated statement in your account now. It may take a few hours to appear in your online account.

Thanks for the prompt action, correct info there now.

Much appreciated

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