Money taken from account

I recently signed up to bulb, and was surprised to see £42.82 taken from my account, even though I haven’t been asked to send a meter reading. Is this normal?

Kind regards

Hi Will @william5050

At Bulb, we take a fixed payment in advance for the month ahead. So the first payment is taken on the day you switch. Which is what has happened in your case.

At the end of the month, we send a statement summarising your usage based on meter readings, the cost of the energy you used, and the balance on the account. We do this as it allows us to be more effective when buying our energy, saving you and all our other members money.

We try to explain this during the switching process and in your Welcome Pack, but we understand that this is a slight change to what you’re used to and we’re working on explaining these things better.

Please let me know if you have any questions.