Monthly direct debit problem

Hi i wondered if anyone could help please. I have moved over to bulb and it is saying my switch date was 22nd november. Yet when i checkedmy meter it is telling me i am using emergency credit even thoughi have paid my first monthly payment in advance.

I’m having exactly the same problem my last supplier can’t have turned the smart meter function off , but it’s a major hassle my credit is still being used I’m going to have to call them again tomorrow

So annoying as im now going to have to buy electricity from my old supplier even though ive already paid my bulb bill in advance