I’ve just had a look at my actual usage (4 months) and my predicted usage (8 months) which come to a total of £951 pa (£79.25 pcm). My bill is £98 pcm. I appreciate the need for a little bit of overpayment reserve, but £19 seems a little too much. Is that right?
Hi @jharrison5, Yep, it does look high, and you have quite a bit of credit in your account too, so we should definitely lower it. You’re in more credit than we’d normally recommend for winter too, so we should lower your payments even further so that we use some of the excess credit up rather than let it sit there uselessly.
How about I set your payments to £60 for 6 months and then set it to come back up to average £79.25? If that sounds good to you I’ll make that change for you.
Bulb is awesome! Renewable electricity, sensible transparent pricing and actual people that respond quickly with real solutions. Its like the stuff of… of normal customer service, the likes of which other energy companies can only dream!
Your payment suggestion sounds super, thank you @will.
Heh Glad I could help.
I’ve made that change for you now. Your payments will be £60 until April. From May they’ll be £79.25.
Hello again. When I log in to my account there’s a recommendation that my monthly payment should reduce from £79.25 pcm to £71. Could you help me to do that, please?
Of particular note, that’s 38% less than I paid with my previous supplier 18 months ago, in absolute terms. Great work, thanks.
Hi there @jharrison5 no problem, if you go to the payments and statements tab, then click ‘payment settings’ under the recommended monthly payment and put the amount you’d like to change it to (£71) into the box where it asks for your new payment amount then click submit, that should put the change through for you with no problems. I’m delighted to hear we’ve been helping you save some money!
Why, thank you. That was simple!