Monthly payment method

Why is my payment not taken as a direct debit? I would get a bonus from Natwest if it were.

Why is my payment not taken as a direct debit? I would get a bonus from Natwest if it were.

Strange, Bulb preference is direct debit unless you are a prepayment customer.

This is an open forum so don’t give any personal information, but how do you currently pay Bulb?

Hi, @Bill_1940 It looks like you signed up at a time when we still used debit card payments as our primary payment method, so you have continued to pay using this. If you go onto your online account you can update your payment details and choose to pay via direct debit