monthly payment not taken

My payment usually goes out on the 3rd and it’s not been taken this month. I have a fair bit of credit and recently changed my direct debit amount - is this why?

Hi @kate1956 It is indeed caused by the fact that you changed your monthly payment amount close to the day that our system normally starts preparing to take the payment. As you mentioned, you are in quite some credit, so we could skip this month’s payment :slight_smile: