Monthly Payment

Hi,
My monthly bill is usually averaged £24.
This month I received it £95.

Could you please check my account and tell me why this massive change’s happened?

Thank you,
Mohammed

Hi, My monthly bill is usually averaged £24. This month I received it £95.

Could you please check my account and tell me why this massive change’s happened?

Thank you,
Mohammed

The first thing you need to do is to to check if your statement is showing your own monthly readings or is it based on estimated readings?.

Hi there @Physio it looks like we recently received a reading from your electricity meter for the first time in a while, and we’d been underestimating your usage, so there was a bit of a jump to catch up to where your usage actually is from where we thought it was. I hope that helps! We can talk more specifically if you’d like to get in touch in a more private way, by email or over the phone, or through our website chat, at some point.