Monthly payments too high

Monthly payments too high,bulb will not allow me to lower my payments,will have over £200 in credit by September,bulb still want me to increase my payments even more.

Hi @johnkelson, thanks for getting in touch.

We base your monthly payments on your average usage across the year, divided by 12. I can see that, at the moment, your monthly payments are currently lower than your average monthly usage. As a result, we won’t be able to reduce your payments right now as this will likely result in your account falling into debt and us needing to increase your payments again down the line.

However, I would recommend keeping an eye on your suggested payment amount on your account, as this will show you whether you are able to reduce your payments over the coming months, based on your usage.

Lou :sparkles: