I recently joined Bulb, around the 11th of August and have noticed today that a payment of £62 has been debited from my account. My previous supplier has also taken a payment from my account. Why is this?
Hi @judith9818- at Bulb, we take a fixed payment in advance for the month ahead. So the first payment is taken on the day you switch. At the end of the month, we send a statement summarising your usage based on meter readings, the cost of the energy you used, and the balance on the account. We do this as it allows us to be more effective when buying our energy, saving you and all our other members money.
Your previous supplier will generate a final bill which covers their supply until we took over on 2nd, and they’ll refund you any extra credit you’ve paid them. It can take 4-6 weeks for that bill to arrive, but let us know if it hasn’t after that time and we can check they’ve closed your account fully.
I hope that helps to answer your question, but please let us know if not!