I have been a bulb customer for nearly 2 years. So far everything has gone well. I have had electricity only on economy 7. I have recently had gas central heating installed and have had a gas meter installed by Bulb. I have asked to be moved to their dual fuel tariff and this is in process. My only problem is that my account shows a monthly usage of £178-39 and recommends that I increase my monthly payments from £100 to £175. These figures are ridiculous as my average bill over the last 12 months has been £90 per month and as gas is charged at about half the cost a of the economy 7 night rate. When I spoke to Bulb they said that sometimes their monthly usage estimate is “sometimes slightly out”, but this would be DOUBLE my normal bills. Has anyone had this problem before.
Hi Alan i myself have recently had this problem and have had no response from bulb, I’ve made a message myself on community about how they have charged me 1000 for September electricity, bearing in mind I have literally two TVs and lighting around the house, no appliances etc as my house is undergoing renovation due to previous tenants!
Hi Alan and Sophie,
I also have a similar issue - Bulb shows my monthly usage as being far more than any of my actual monthly bills since I joined in June. Even if my bills do get more expensive (as you would expect as it gets colder), I have more than 3 months credit in my account so I really cannot fathom why they want me to increase my monthly payments. I am just going to ignore it as it is bizarre.
I was told to turn my electricity off t the mains all day and take a picture to see if any of the meters were still clocking up usage, I had done this but there was no change, so I’m really at a loss as to why my electricity is so high, bearing in mind like I explained I have next to nothing in there, my house is literally a shell!!
I have just joined bulb! Could anyone tell me if there quotes are near what you actually pay?