Moved address now saying account closed

Good afternoon all, I’ve recently moved address and bulb had to close my old account and set new one up and it couldn’t be carried over without setting up a new account.
I’ve recently received an email to ask for my new meter readings but when I got to submit them
It states that my account is closed !
So how can I submit new readings please ? Many thanks

Energy companies do not supply people, they supply properties. That’s why when you moved your old account was closed.

It sounds like your new account hasn’t been set up properly. You’ll have to phone Bulb on Monday morning and ask them to check.