Moved out

Hi
I’ve moved out of my property but forgot to take a last meter reading. How can I close my account?

Hi. If you have let us know that you have moved out, we will automatically generate an estimate to close your account if we don’t get a final reading from you :slight_smile:

And do you automatically refund the credit on my account once I have moved and closed the account?

@ktk_roe Yep- if your payment method is still active (i.e. you haven’t cancelled your direct debit) we will refund you automatically