We moved from PrePay to Post Pay, back at the end of August, and still to this day haven’t been asked to setup a direct debit, or received a bill.
I have asked Customer Services to help, and I get the original contact email then nothing…
The portal is showing we are still on Pre Pay.
Getting a bit worried we are going to get stung for a big bill.
When going to the App it wont sign us in as it says we have a prepay meter still.??
Any help much appreciated? or is this usual? Have we made a mistake going with Bulb?