I have to admit I’m reaching the end with Bulb. I’m on Economy 7 (having no gas in the house) but Bulb seem incapable of using day and night costs when working out my past usage and, in the case of this latest price increase, my future 12 month costs.
They say that by the time Winter starts they would like 3 months worth of credit in the account. Fair enough to a point.
The biggest problem is that Bulb take money from my account on the 22nd of the month, but never appears in my Bulb account until 3 days later. This means that during the “heavy” winter months my account shows a debit of abut £50 when the statement is produced and then they say my DD must increase only to be rescinded a few days later when my payment eventually reaches my account.
I’ve queried several times why the money isn’t in my account on the day it’s taken from my bank and have had some amusing “reasons” as to why. A particularly good reason given was that they (Bulb) have to verify the payment to check if the money is actually in the bank for them to draw on.
However, harking back to when I first joined Bulb 2 years ago, I was told then that they use a 3rd party to collect their money. The is now vehemently denied by them.
I too keep a spreadsheet, updated daily (I know this is sad but it’s a habit after years of being with Npower) and I’m now going to adjust my DD monthly so that I have just enough credit to cover the next month’s payment. I have a concern regarding their financial stability and I don’t want to lose the £300 or so credit they would like me to build up before the winter starts.
Apologies if this appears to ramble, I’ve only had one cup of tea so far. To conclude I found this article interesting: